Device / OS Help

Table of contents

macOS

Wireless driver updates

Because Apple bundles their driver updates as part of the macOS operating system updates we encourage anyone experiencing issues to ensure they are running the latest updates to the version of the macOS operating system that their device is running

Additionally ensure you are running a version of macOS that is still supported by Apple. This page contains a table that shows the End of support date for macOS versions. If you are running a version that is past its end of support date we advise upgrading immediately to a supported version

Diagnostics

Generate a wireless diagnostics report and submit it with your ticket to Service Desk:

  • Press and hold the Option key, click the Wi-Fi status icon in the menu bar, then choose Open Wireless Diagnostics
  • Follow the onscreen instructions to analyse your network connection
  • After the analysis is complete, click the Info buttons in the Summary pane to learn more about each item in the list

Wireless Diagnostics generates a file in /var/tmp beginning with WirelessDiagnostcs and ending with .tar.gz

To locate the file, click the Finder icon in the Dock, choose Go > Go to Folder, type /var/tmp, then click Go

Windows

Intel driver updates

If you have an Intel wireless card ensure you have the latest Intel WiFi drivers available installed by using the Intel Driver & Support Assistant

Wireless network report

Generate a wireless network report and submit it with your ticket to Service Desk:

  • In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes
  • At the command prompt, type netsh wlan show wlanreport (this will generate the file C:\ProgramData\Microsoft\Windows\WlanReport\wlan-report-latest.html)
  • In the command prompt, type explorer C:\ProgramData\Microsoft\Windows\WlanReport to open this folder. The file wlan-report-latest.html can then be selected to be emailed / attached to a service ticket as required

Syncing / Resyncing Intune

  • Open Settings
  • Click on Accounts
  • Click on Access work or school
  • Select your Cranfield account
  • Click Info
  • Click Sync

Collecting Intune Logs

  • Start the Event Viewer App
  • On the left hand side expand Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider > Admin
  • Select Save All Events As… on the right hand side
  • Change Save As Type to Text (Tab Delimited) (*.txt)
  • Save the file